{"id":19745,"date":"2025-12-24T19:56:08","date_gmt":"2025-12-24T19:56:08","guid":{"rendered":"https:\/\/kb.cloudhostgeek.com\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/"},"modified":"2026-02-07T09:33:20","modified_gmt":"2026-02-07T09:33:20","slug":"how-can-i-create-a-new-support-ticket-for-technical-help","status":"publish","type":"docs","link":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/","title":{"rendered":"How Can I Create a New Support Ticket for Technical Help?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19745\" class=\"elementor elementor-19745\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cfbd7f3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"2cfbd7f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-406f32ba elementor-widget elementor-widget-text-editor\" data-id=\"406f32ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Introduction<\/strong><\/h2><p><span style=\"font-weight: 400;\">Creating a support ticket allows you to get help from <\/span><a href=\"https:\/\/www.bigcloudy.com\/contact-us\"><b>BigCloudy<\/b><\/a><span style=\"font-weight: 400;\">\u00a0for issues related to your websites, servers, emails, databases, or other hosting services. This guide provides step-by-step instructions to help you create a new support ticket efficiently and get faster assistance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7908ff82 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"7908ff82\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e931a5f elementor-widget elementor-widget-text-editor\" data-id=\"5e931a5f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>1.Prerequisites<\/strong><\/h2><ul><li>Before creating a support ticket, make sure you have:-\u00a0 A valid BigCloudy account, Your username and password<\/li><li>Relevant information about the issue, such as:- Affected domain or server, Error messages or screenshots, Steps performed before the issue occurred<\/li><\/ul><p>Having this information ready helps the support team resolve your issue faster.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e1f0274 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"1e1f0274\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-679439a7 elementor-widget elementor-widget-text-editor\" data-id=\"679439a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>2.Access the BigCloudy Client Area Portal<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3311fd82 elementor-widget elementor-widget-text-editor\" data-id=\"3311fd82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Step 1: Access BigCloudy.com<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-148649ed e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"148649ed\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7937e6b5 elementor-widget elementor-widget-text-editor\" data-id=\"7937e6b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-weight: 400;\">Open your web browser and go to:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.bigcloudy.com\/billing\/login\"> <b>https:\/\/www.bigcloudy.com\/<\/b><\/a><\/li><\/ul><h3>Step 2: Log In<\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Log In<\/b><span style=\"font-weight: 400;\"> at the top-right corner<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4d8fe elementor-widget elementor-widget-image\" data-id=\"ec4d8fe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1353\" height=\"806\" src=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy.webp\" class=\"attachment-2048x2048 size-2048x2048 wp-image-19752\" alt=\"BigCloudy client area login page\" srcset=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy.webp 1353w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy-300x179.webp 300w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy-1024x610.webp 1024w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy-768x458.webp 768w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy-20x12.webp 20w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy-32x19.webp 32w\" sizes=\"(max-width: 1353px) 100vw, 1353px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-485c3c7a elementor-widget elementor-widget-text-editor\" data-id=\"485c3c7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your registered <\/span><b>email address<\/b><span style=\"font-weight: 400;\"> and <\/span><b>password<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Log In<\/b><span style=\"font-weight: 400;\"> to access your client area<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-793af08 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"793af08\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f2c89a0 elementor-widget elementor-widget-text-editor\" data-id=\"3f2c89a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>3.Create a New Support Ticket<\/b><\/h2><h3>Step 1: Open the New Ticket Form<\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After logging in, navigate to the support section<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Open Ticket<\/b><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13405d7 elementor-widget elementor-widget-image\" data-id=\"13405d7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1052\" height=\"313\" src=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Click-On-Open-Ticket.webp\" class=\"attachment-2048x2048 size-2048x2048 wp-image-20768\" alt=\"click on open ticket option in BigCloudy\" srcset=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Click-On-Open-Ticket.webp 1052w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Click-On-Open-Ticket-300x89.webp 300w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Click-On-Open-Ticket-1024x305.webp 1024w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Click-On-Open-Ticket-768x229.webp 768w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Click-On-Open-Ticket-20x6.webp 20w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Click-On-Open-Ticket-32x10.webp 32w\" sizes=\"(max-width: 1052px) 100vw, 1052px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5e220 elementor-widget elementor-widget-text-editor\" data-id=\"6b5e220\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Step 2: Fill in Ticket Details<\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the appropriate <\/span><b>ticket category<\/b><span style=\"font-weight: 400;\">:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Technical Support<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Billing<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Sales<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Abuse<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">General Enquiries<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter a <\/span><b>clear subject<\/b><span style=\"font-weight: 400;\"> summarizing your issue<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide a <\/span><b>detailed description<\/b><span style=\"font-weight: 400;\">, including:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Domain or server affected<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Exact error messages<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Steps taken before the issue occurred<\/span><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd6a475 elementor-widget elementor-widget-image\" data-id=\"cd6a475\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"818\" height=\"821\" src=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details.webp\" class=\"attachment-2048x2048 size-2048x2048 wp-image-20767\" alt=\"fill support ticket details on BigCloudy\" srcset=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details.webp 818w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-300x300.webp 300w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-150x150.webp 150w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-768x771.webp 768w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-20x20.webp 20w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-32x32.webp 32w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-70x70.webp 70w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-16x16.webp 16w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-40x40.webp 40w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-50x50.webp 50w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-60x60.webp 60w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/Fill-Details-18x18.webp 18w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55be1010 elementor-widget elementor-widget-text-editor\" data-id=\"55be1010\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Tip:<\/b><span style=\"font-weight: 400;\"> Clear and detailed information helps reduce back-and-forth replies.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a68e75c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"7a68e75c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-757c17b8 elementor-widget elementor-widget-text-editor\" data-id=\"757c17b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>4.Attach Files and Screenshots<\/b><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Attach File<\/b><span style=\"font-weight: 400;\"> or <\/span><b>Add Screenshot<\/b><span style=\"font-weight: 400;\"> if applicable<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upload supporting files such as:- <\/span><span style=\"font-weight: 400;\">Error screenshots, <\/span><span style=\"font-weight: 400;\">Log files or configuration files<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoid sharing sensitive information such as passwords<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verify that files are uploaded successfully before submitting<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6615c984 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"6615c984\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a22140d elementor-widget elementor-widget-text-editor\" data-id=\"7a22140d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>5.Manage Your Support Tickets<\/b><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>My Tickets<\/b><span style=\"font-weight: 400;\"> in the support portal to view submitted tickets<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor ticket status:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Open<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In Progress<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Resolved<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reply directly to tickets if the support team requests additional information<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21080be elementor-widget elementor-widget-image\" data-id=\"21080be\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1276\" height=\"566\" src=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/My-Tickets.webp\" class=\"attachment-2048x2048 size-2048x2048 wp-image-20769\" alt=\"My tickets status in BigCloudy\" srcset=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/My-Tickets.webp 1276w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/My-Tickets-300x133.webp 300w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/My-Tickets-1024x454.webp 1024w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/My-Tickets-768x341.webp 768w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/My-Tickets-20x9.webp 20w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/My-Tickets-32x14.webp 32w\" sizes=\"(max-width: 1276px) 100vw, 1276px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-602173a3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"602173a3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f80b687 elementor-widget elementor-widget-text-editor\" data-id=\"4f80b687\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Conclusion<\/b><\/h2><p><span style=\"font-weight: 400;\">Creating a support ticket with <\/span><b>BigCloudy<\/b><span style=\"font-weight: 400;\"> is a straightforward process that ensures you receive timely and accurate assistance. By providing detailed information, attaching relevant files, and monitoring ticket updates, you can help the support team resolve your issue efficiently and minimize downtime.<\/span><\/p><p><span style=\"font-weight: 400;\">For reliable hosting support and expert assistance, visit<\/span><a href=\"https:\/\/www.bigcloudy.com\/\"> <b>https:\/\/www.bigcloudy.com\/<\/b><\/a><span style=\"font-weight: 400;\"> anytime.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b6a6b elementor-widget elementor-widget-text-editor\" data-id=\"53b6a6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Need Help?\n<\/b><\/h2>\nIf you face any issues or need further assistance, our support team is always available:\n<ul>\n \t<li aria-level=\"1\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4e7.svg\" alt=\"mail\" \/>\u00a0<b>Email:<\/b>\u00a0support@bigcloudy.com<\/li>\n \t<li aria-level=\"1\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f310.svg\" alt=\"website\" \/><a href=\"https:\/\/www.bigcloudy.com\/contact-us\">\u00a0<b>Submit a support ticket<\/b><\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a2bf9d9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"2a2bf9d9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b712cbb elementor-widget elementor-widget-text-editor\" data-id=\"5b712cbb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>FAQ<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44755fd7 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"44755fd7\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-44755fd7\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"44755fd7\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"how-long-does-bigcloudy-support-take-to-respond\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1141\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">How long does BigCloudy support take to respond?<\/span><\/div><div id=\"elementor-tab-content-1141\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"how-long-does-bigcloudy-support-take-to-respond\"><p><span style=\"font-weight: 400;\">Response times vary by ticket category, but technical support tickets are usually addressed promptly.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-update-my-ticket-after-submitting-it\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1142\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Can I update my ticket after submitting it?<\/span><\/div><div id=\"elementor-tab-content-1142\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"can-i-update-my-ticket-after-submitting-it\"><p><span style=\"font-weight: 400;\">Yes, you can reply to your ticket anytime through the <\/span><b>My Tickets<\/b><span style=\"font-weight: 400;\"> section.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-type-of-issues-should-i-open-a-support-ticket-for\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1143\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">What type of issues should I open a support ticket for?<\/span><\/div><div id=\"elementor-tab-content-1143\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"what-type-of-issues-should-i-open-a-support-ticket-for\"><p><span style=\"font-weight: 400;\">You can open tickets for hosting issues, server problems, email errors, billing questions, migrations, and general inquiries.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-attach-multiple-files-to-a-ticket\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1144\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Can I attach multiple files to a ticket?<\/span><\/div><div id=\"elementor-tab-content-1144\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"can-i-attach-multiple-files-to-a-ticket\"><p><span style=\"font-weight: 400;\">Yes, you can upload multiple files such as screenshots or logs, as long as they do not contain sensitive data.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"where-can-i-track-the-progress-of-my-ticket\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1145\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Where can I track the progress of my ticket?<\/span><\/div><div id=\"elementor-tab-content-1145\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"where-can-i-track-the-progress-of-my-ticket\"><p><span style=\"font-weight: 400;\">All ticket updates and replies are available in the <\/span><b>My Tickets<\/b><span style=\"font-weight: 400;\"> section of the BigCloudy client portal.<\/span><\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction Creating a support ticket allows you to get help from BigCloudy\u00a0for issues related to your websites, servers, emails, databases, or other hosting services. This guide provides step-by-step instructions to help you create a new support ticket efficiently and get faster assistance. 1.Prerequisites Before creating a support ticket, make sure you have:-\u00a0 A valid BigCloudy account, Your username and password Relevant information about the issue, such as:- Affected domain or server, Error messages or screenshots, Steps performed before the issue occurred Having this information ready helps the support team resolve your issue faster. 2.Access the BigCloudy Client Area Portal Step 1: Access BigCloudy.com Open your web browser and go to: https:\/\/www.bigcloudy.com\/ Step 2: Log In Click Log In at the top-right corner Enter your registered email address and password Click Log In to access your client area 3.Create a New Support Ticket Step 1: Open the New Ticket Form After logging in, navigate to the support section Click Open Ticket Step 2: Fill in Ticket Details Select the appropriate ticket category: Technical Support Billing Sales Abuse General Enquiries Enter a clear subject summarizing your issue Provide a detailed description, including: Domain or server affected Exact error messages Steps taken before the issue occurred Tip: Clear and detailed information helps reduce back-and-forth replies. 4.Attach Files and Screenshots Click Attach File or Add Screenshot if applicable Upload supporting files such as:- Error screenshots, Log files or configuration files Avoid sharing sensitive information such as passwords Verify that files are uploaded successfully before submitting 5.Manage Your Support Tickets Click My Tickets in the support portal to view submitted tickets Monitor ticket status: Open In Progress Resolved Reply directly to tickets if the support team requests additional information Conclusion Creating a support ticket with BigCloudy is a straightforward process that ensures you receive timely and accurate assistance. By providing detailed information, attaching relevant files, and monitoring ticket updates, you can help the support team resolve your issue efficiently and minimize downtime. For reliable hosting support and expert assistance, visit https:\/\/www.bigcloudy.com\/ anytime. Need Help? If you face any issues or need further assistance, our support team is always available: \u00a0Email:\u00a0support@bigcloudy.com \u00a0Submit a support ticket FAQ How long does BigCloudy support take to respond? Response times vary by ticket category, but technical support tickets are usually addressed promptly. Can I update my ticket after submitting it? Yes, you can reply to your ticket anytime through the My Tickets section. What type of issues should I open a support ticket for? You can open tickets for hosting issues, server problems, email errors, billing questions, migrations, and general inquiries. Can I attach multiple files to a ticket? Yes, you can upload multiple files such as screenshots or logs, as long as they do not contain sensitive data. Where can I track the progress of my ticket? All ticket updates and replies are available in the My Tickets section of the BigCloudy client portal.<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":2564,"menu_order":27,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-19745","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Create a New Support Ticket for Technical Help<\/title>\n<meta name=\"description\" content=\"Learn how to create a new support ticket for technical help and get fast assistance from BigCloudy\u2019s support team.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Can I Create a New Support Ticket for Technical Help?\" \/>\n<meta property=\"og:description\" content=\"Learn how to create a new support ticket for technical help and get fast assistance from BigCloudy\u2019s support team.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/\" \/>\n<meta property=\"og:site_name\" content=\"CloudHostGeek Help Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BigCloudyHosting\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-07T09:33:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kb.cloudhostgeek.com\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@bigcloudypvtltd\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to Create a New Support Ticket for Technical Help","description":"Learn how to create a new support ticket for technical help and get fast assistance from BigCloudy\u2019s support team.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/","og_locale":"en_US","og_type":"article","og_title":"How Can I Create a New Support Ticket for Technical Help?","og_description":"Learn how to create a new support ticket for technical help and get fast assistance from BigCloudy\u2019s support team.","og_url":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/","og_site_name":"CloudHostGeek Help Center","article_publisher":"https:\/\/www.facebook.com\/BigCloudyHosting\/","article_modified_time":"2026-02-07T09:33:20+00:00","og_image":[{"url":"https:\/\/kb.cloudhostgeek.com\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@bigcloudypvtltd","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/","url":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/","name":"How to Create a New Support Ticket for Technical Help","isPartOf":{"@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/#primaryimage"},"image":{"@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/#primaryimage"},"thumbnailUrl":"https:\/\/kb.cloudhostgeek.com\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy.webp","datePublished":"2025-12-24T19:56:08+00:00","dateModified":"2026-02-07T09:33:20+00:00","description":"Learn how to create a new support ticket for technical help and get fast assistance from BigCloudy\u2019s support team.","breadcrumb":{"@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/#primaryimage","url":"https:\/\/kb.cloudhostgeek.com\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy.webp","contentUrl":"https:\/\/kb.cloudhostgeek.com\/wp-content\/uploads\/2025\/12\/Client-area-Login-Page-BigCloudy.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/how-can-i-create-a-new-support-ticket-for-technical-help\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bigcloudy.com\/knowledge-base\/"},{"@type":"ListItem","position":2,"name":"Account FAQ","item":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/"},{"@type":"ListItem","position":3,"name":"Ticket Management","item":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/account-faq\/ticket-management\/"},{"@type":"ListItem","position":4,"name":"How Can I Create a New Support Ticket for Technical Help?"}]},{"@type":"WebSite","@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/#website","url":"https:\/\/www.bigcloudy.com\/knowledge-base\/","name":"https:\/\/www.bigcloudy.com\/","description":"Your step-by-step guide to hosting, servers &amp; website tools.","publisher":{"@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bigcloudy.com\/knowledge-base\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/#organization","name":"BigCloudy internt services pvt ltd.","url":"https:\/\/www.bigcloudy.com\/knowledge-base\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/#\/schema\/logo\/image\/","url":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2024\/09\/cropped-BGC_logo.webp","contentUrl":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2024\/09\/cropped-BGC_logo.webp","width":368,"height":114,"caption":"BigCloudy internt services pvt ltd."},"image":{"@id":"https:\/\/www.bigcloudy.com\/knowledge-base\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BigCloudyHosting\/","https:\/\/x.com\/bigcloudypvtltd","https:\/\/www.instagram.com\/bigcloudypvtltd\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/docs\/19745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/comments?post=19745"}],"version-history":[{"count":0,"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/docs\/19745\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/docs\/2564"}],"wp:attachment":[{"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/media?parent=19745"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-json\/wp\/v2\/doc_tag?post=19745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}