{"id":19857,"date":"2025-12-24T23:06:30","date_gmt":"2025-12-24T23:06:30","guid":{"rendered":"https:\/\/kb.cloudhostgeek.com\/docs\/hosting-faq\/reseller-hosting\/how-do-i-manage-client-accounts-in-reseller-hosting\/"},"modified":"2026-02-11T19:54:16","modified_gmt":"2026-02-11T19:54:16","slug":"how-do-i-manage-client-accounts-in-reseller-hosting","status":"publish","type":"docs","link":"https:\/\/www.bigcloudy.com\/knowledge-base\/docs\/hosting-faq\/reseller-hosting\/how-do-i-manage-client-accounts-in-reseller-hosting\/","title":{"rendered":"How Do I Manage Client Accounts in Reseller Hosting?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19857\" class=\"elementor elementor-19857\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f22b2dc e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"1f22b2dc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-57acb351 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"57acb351\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cba9688 elementor-widget elementor-widget-text-editor\" data-id=\"2cba9688\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Introduction<\/b><\/h2><p><span style=\"font-weight: 400;\">This guide explains how to manage client accounts using your <\/span><b>BigCloudy reseller hosting<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> You will learn how to create new client accounts, edit existing accounts, monitor resource usage, and suspend or terminate accounts when required.<\/span><\/p><p><span style=\"font-weight: 400;\">Proper account management helps ensure stable performance, fair resource usage, and a professional experience for your clients.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76e245e8 elementor-widget elementor-widget-text-editor\" data-id=\"76e245e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Prerequisites<\/b><\/h2><p><span style=\"font-weight: 400;\">Before managing client accounts, make sure you have:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An active <\/span><b>BigCloudy reseller hosting account<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access to <\/span><b>WHM (Web Host Manager)<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic understanding of hosting accounts and packages<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><b>Tip:<\/b><span style=\"font-weight: 400;\"> Keep client details and assigned hosting packages ready before creating new accounts.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f798179 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"1f798179\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-231f3a2c elementor-widget elementor-widget-text-editor\" data-id=\"231f3a2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Step-by-Step Instructions<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2311dc9f elementor-widget elementor-widget-text-editor\" data-id=\"2311dc9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>Creating a New Client Account<\/b><\/h3><p><span style=\"font-weight: 400;\">To create a new client hosting account:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Log in to <\/span><b>WHM (Web Host Manager)<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate to <\/span><b>Account Functions \u2192 Create a New Account<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter the client\u2019s details:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Domain name<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Username<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Password<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Email address<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the appropriate <\/span><b>hosting package<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Create<\/b><span style=\"font-weight: 400;\"> to complete the process<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5037d19 elementor-widget elementor-widget-image\" data-id=\"5037d19\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"966\" height=\"798\" src=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/acc-crea.webp\" class=\"attachment-large size-large wp-image-19762\" alt=\"WHM create new account\" srcset=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/acc-crea.webp 966w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/acc-crea-300x248.webp 300w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/acc-crea-768x634.webp 768w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/acc-crea-20x17.webp 20w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/acc-crea-32x26.webp 32w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/acc-crea-85x70.webp 85w\" sizes=\"(max-width: 966px) 100vw, 966px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e8103c0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"7e8103c0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c640a7a elementor-widget elementor-widget-text-editor\" data-id=\"4c640a7a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>Editing Client Accounts<\/b><\/h3><p><span style=\"font-weight: 400;\">To modify an existing client account:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to <\/span><b>Account Functions \u2192 Modify an Account<\/b><span style=\"font-weight: 400;\"> in WHM<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the client account you want to edit<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update details such as:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Disk space and bandwidth limits<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Assigned hosting package<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Email address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Domain-related settings<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0Save the changes<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b438925 elementor-widget elementor-widget-image\" data-id=\"b438925\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify-1024x480.webp\" class=\"attachment-large size-large wp-image-20268\" alt=\"WHM modify client account\" srcset=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify-1024x480.webp 1024w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify-300x141.webp 300w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify-768x360.webp 768w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify-20x9.webp 20w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify-32x15.webp 32w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify-1536x719.webp 1536w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/modify.webp 1627w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-410ad847 elementor-widget elementor-widget-text-editor\" data-id=\"410ad847\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>Monitoring Resource Usage<\/b><\/h3><p><span style=\"font-weight: 400;\">To monitor how clients are using their resources:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate to <\/span><b>Account Information \u2192 List Accounts<\/b><span style=\"font-weight: 400;\"> in WHM<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review each client\u2019s:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Disk space usage<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Bandwidth consumption<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Number of email accounts and databases<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take action if a client exceeds allocated limits<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c4c263 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"28c4c263\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37527d13 elementor-widget elementor-widget-text-editor\" data-id=\"37527d13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>Suspending or Terminating Accounts<\/b><\/h3><p><span style=\"font-weight: 400;\">If a client violates terms or no longer requires hosting:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to <\/span><b>Account Functions \u2192 Suspend\/Terminate Accounts<\/b><b><br \/><\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the client account<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><b>Suspend<\/b><span style=\"font-weight: 400;\"> to temporarily disable the account<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><b>Terminate<\/b><span style=\"font-weight: 400;\"> to permanently remove the account<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm the action<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><b>Tip:<\/b><span style=\"font-weight: 400;\"> Always back up client data before terminating an account.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b88ae elementor-widget elementor-widget-image\" data-id=\"d3b88ae\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/suspend-1024x512.webp\" class=\"attachment-large size-large wp-image-20269\" alt=\"WHM suspend client account\" srcset=\"https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/suspend-1024x512.webp 1024w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/suspend-300x150.webp 300w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/suspend-768x384.webp 768w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/suspend-20x10.webp 20w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/suspend-32x16.webp 32w, https:\/\/www.bigcloudy.com\/knowledge-base\/wp-content\/uploads\/2025\/12\/suspend.webp 1345w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24759a26 elementor-widget elementor-widget-text-editor\" data-id=\"24759a26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Conclusion<\/b><\/h2><p><span style=\"font-weight: 400;\">Managing client accounts on <\/span><b>BigCloudy reseller hosting<\/b><span style=\"font-weight: 400;\"> allows you to efficiently create, edit, monitor, and control hosting access.<\/span><\/p><p><span style=\"font-weight: 400;\">By properly allocating resources and maintaining accurate client details, you can deliver reliable, secure, and professional hosting services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3df41735 elementor-widget elementor-widget-text-editor\" data-id=\"3df41735\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Need Help?\n<\/b><\/h2>\nIf you face any issues updating your nameservers or need further assistance, our support team is always available:\n<ul>\n \t<li aria-level=\"1\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4e7.svg\" alt=\"mail\" \/>\u00a0<b>Email:<\/b>\u00a0support@bigcloudy.com<\/li>\n \t<li aria-level=\"1\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f310.svg\" alt=\"website\" \/><a style=\"text-decoration: none; color: #a57ef5;\" href=\"https:\/\/www.bigcloudy.com\/contact-us\">\u00a0<b>Submit a support ticket<\/b><\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-259db923 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"259db923\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6b494c elementor-widget elementor-widget-text-editor\" data-id=\"c6b494c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>FAQ<\/b><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d96eef4 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"2d96eef4\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-2d96eef4\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"2d96eef4\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"can-i-upgrade-a-clients-hosting-package-later\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-7641\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Can I upgrade a client\u2019s hosting package later?<\/span><\/div><div id=\"elementor-tab-content-7641\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"can-i-upgrade-a-clients-hosting-package-later\"><p><span style=\"font-weight: 400;\">Yes. You can assign a higher-tier hosting package to a client at any time using the <\/span><b>Modify an Account<\/b><span style=\"font-weight: 400;\"> option in WHM.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-reset-a-clients-password\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-7642\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">How do I reset a client\u2019s password?<\/span><\/div><div id=\"elementor-tab-content-7642\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"how-do-i-reset-a-clients-password\"><p><span style=\"font-weight: 400;\">You can securely reset a client\u2019s password using the <\/span><b>Modify an Account<\/b><span style=\"font-weight: 400;\"> feature in WHM.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-monitor-client-bandwidth-usage\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-7643\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Can I monitor client bandwidth usage?<\/span><\/div><div id=\"elementor-tab-content-7643\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"can-i-monitor-client-bandwidth-usage\"><p><span style=\"font-weight: 400;\">Yes. WHM provides bandwidth and resource usage statistics for each client account.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-happens-if-a-client-exceeds-their-resource-limits\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-7644\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">What happens if a client exceeds their resource limits?<\/span><\/div><div id=\"elementor-tab-content-7644\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"what-happens-if-a-client-exceeds-their-resource-limits\"><p><span style=\"font-weight: 400;\">You can upgrade the client\u2019s package or temporarily suspend the account to prevent performance issues.<\/span><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"do-clients-know-i-am-the-reseller\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-7645\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-angle-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span><span class=\"eael-accordion-tab-title\">Do clients know I am the reseller?<\/span><\/div><div id=\"elementor-tab-content-7645\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"do-clients-know-i-am-the-reseller\"><p><span style=\"font-weight: 400;\">Yes. If you have enabled white-labeling, your branding appears in the control panel instead of BigCloudy\u2019s branding.<\/span><\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction This guide explains how to manage client accounts using your BigCloudy reseller hosting. You will learn how to create new client accounts, edit existing accounts, monitor resource usage, and suspend or terminate accounts when required. Proper account management helps ensure stable performance, fair resource usage, and a professional experience for your clients. Prerequisites Before managing client accounts, make sure you have: An active BigCloudy reseller hosting account Access to WHM (Web Host Manager) Basic understanding of hosting accounts and packages Tip: Keep client details and assigned hosting packages ready before creating new accounts. Step-by-Step Instructions Creating a New Client Account To create a new client hosting account: Log in to WHM (Web Host Manager) Navigate to Account Functions \u2192 Create a New Account Enter the client\u2019s details: Domain name Username Password Email address Select the appropriate hosting package Click Create to complete the process Editing Client Accounts To modify an existing client account: Go to Account Functions \u2192 Modify an Account in WHM Select the client account you want to edit Update details such as: Disk space and bandwidth limits Assigned hosting package Email address Domain-related settings \u00a0Save the changes Monitoring Resource Usage To monitor how clients are using their resources: Navigate to Account Information \u2192 List Accounts in WHM Review each client\u2019s: Disk space usage Bandwidth consumption Number of email accounts and databases Take action if a client exceeds allocated limits Suspending or Terminating Accounts If a client violates terms or no longer requires hosting: Go to Account Functions \u2192 Suspend\/Terminate Accounts Select the client account Choose: Suspend to temporarily disable the account Terminate to permanently remove the account Confirm the action Tip: Always back up client data before terminating an account. Conclusion Managing client accounts on BigCloudy reseller hosting allows you to efficiently create, edit, monitor, and control hosting access. By properly allocating resources and maintaining accurate client details, you can deliver reliable, secure, and professional hosting services. Need Help? If you face any issues updating your nameservers or need further assistance, our support team is always available: \u00a0Email:\u00a0support@bigcloudy.com \u00a0Submit a support ticket FAQ Can I upgrade a client\u2019s hosting package later? Yes. You can assign a higher-tier hosting package to a client at any time using the Modify an Account option in WHM. How do I reset a client\u2019s password? You can securely reset a client\u2019s password using the Modify an Account feature in WHM. Can I monitor client bandwidth usage? Yes. WHM provides bandwidth and resource usage statistics for each client account. What happens if a client exceeds their resource limits? You can upgrade the client\u2019s package or temporarily suspend the account to prevent performance issues. Do clients know I am the reseller? Yes. If you have enabled white-labeling, your branding appears in the control panel instead of BigCloudy\u2019s branding.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":19444,"menu_order":31,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-19857","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Manage Client Accounts in Reseller Hosting<\/title>\n<meta name=\"description\" content=\"Learn how to manage client accounts in BigCloudy reseller hosting for smooth administration and efficient service delivery.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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