How do I Create Users and Assign Access Rights in ISPmanager?

Introduction

ISPmanager allows you to create users and assign access rights to control which sections of the control panel they can access. This ensures secure management of websites, emails, databases, and server resources. This guide provides step-by-step instructions using your BigCloudy hosting account.

1.Prerequisites

Before creating users:

Ensure you have administrator access in ISPmanager.
Decide the role and permissions for the new user.
Have your BigCloudy account login credentials ready.

2.Create a New User

Step 1: Log in to ISPmanager

Open your ISPmanager login URL in a web browser.
Enter your username and password.
Click Login.

Step 2: Open the Users Section

In the ISPmanager dashboard, click Users in the left-hand menu.

Step 3: Add a New User

Click Add User.
Enter the Username, Email, and Password.
Click OK or Save to create the user.

💡 Tip: Use a strong password for better security and choose a unique username.

3.Assign Access Rights

Step 1: Select the User

In the Users list, locate the new user.
Click Edit next to their account.

Step 2: Assign Permissions

1. Choose the role for the user:
- Administrator – full access
- Reseller – limited access to client accounts
- User – access to assigned domains only
2. Select specific permissions if custom roles are needed:
- Websites
- DNS
- Databases
- Email
- Backups
- Logs

3. Click Save to apply the permissions.

4.Manage Existing Users

Step 1: Edit a User

Click Edit next to the user to modify their access rights, password, or role.

Step 2: Delete a User

Click the trash icon next to the user to remove them.
Confirm deletion to revoke all access.

5.Troubleshooting User Access Issues

Cannot log in: Verify the username, password, and that the account is active.
Access denied: Check that the user has the correct role and permissions assigned.
Missing features: Refresh the dashboard to ensure updated permissions are applied.

Conclusion

Creating users and assigning access rights in ISPmanager is essential for maintaining a secure and well-organized hosting environment. By defining roles, limiting permissions, and regularly reviewing user access, you can ensure that websites, emails, databases, and server resources are managed safely and efficiently.

Following the steps in this guide helps prevent unauthorised access, reduces operational risks, and improves collaboration across teams or clients. If you encounter any issues, use the troubleshooting tips provided or contact BigCloudy Support for expert assistance.

Need Help?

If you face issues accessing Plesk or forgot your credentials, contact our support team:

Email: support@bigcloudy.com
Submit a support ticket

FAQ

Can I create multiple users in ISPmanager?

Yes. ISPmanager allows you to create multiple users, each with unique usernames, passwords, and access permissions. This is useful for teams, developers, or clients who need controlled access to specific features.

What is the difference between Administrator, Reseller, and User roles?

Administrator: Full access to all ISPmanager features and server settings
Reseller: Limited access to manage client accounts and assigned resources
User: Access restricted to specific domains and services only

Choosing the correct role helps maintain security and proper access control.

Can I customize permissions for a user?

Yes. In addition to predefined roles, you can manually enable or disable specific permissions such as websites, DNS, databases, email, backups, and logs to create a custom access profile.

Will changes to permissions apply immediately?

In most cases, permission changes apply instantly. If a user does not see updated features, ask them to log out and log back in or refresh the ISPmanager dashboard.

Is it safe to delete a user in ISPmanager?

Yes. Deleting a user immediately revokes all access to the control panel. However, make sure the user is no longer needed and does not own critical resources before deletion.