How to Set Up Email Accounts and SSL in CyberPanel? IntroductionCyberPanel is a powerful hosting control panel that allows you to manage your domain, email accounts, and SSL certificates with ease. In this comprehensive guide, we will walk you through the process of setting up email accounts and installing SSL certificates in CyberPanel, ensuring your website is secure and your email communication is properly configured. Setting Up Email Accounts in CyberPanelStep 1: Access the Email Accounts SectionTo start creating email accounts in CyberPanel, follow these simple steps:Log in to your CyberPanel control panelNavigate to your domain name from the dashboardLook for the “Email Accounts” or “Email” option in the left sidebarClick on it to access the email management interfaceFor Email Accounts:Use strong passwords combining uppercase, lowercase, numbers, and special charactersKeep your email password secure and change it periodicallyCreate separate email accounts for different purposes (sales, support, etc.)Set up mail forwarding rules to organize incoming emailsRegularly delete old emails to manage mailbox space efficientlyFor SSL Certificates:Always use HTTPS for your websites to encrypt data transmissionInstall SSL on all subdomains for complete securitySet up automatic redirects from HTTP to HTTPS to ensure all traffic is secureMonitor certificate expiration dates (free certificates auto-renew but it’s good to keep track)Use HSTS (HTTP Strict Transport Security) headers for added securityTest your SSL certificate regularly using online SSL checkers Step 2: Create a New Email AccountOnce in the Email Accounts section, click on the “Create” or “Add New Email Account” button to set up a new email address:Enter the desired email address username (the part before the @ symbol)Select or confirm the domain nameSet a strong password for the accountChoose the mailbox quota (storage space) if applicableClick “Create” to finalize the accountThe new email account will be created instantly and ready to use. Setting Up SSL Certificates in CyberPanelSSL (Secure Sockets Layer) certificates are essential for protecting your website and visitors’ data. CyberPanel makes it simple to install and manage SSL certificates for your domains.Step 1: Access SSL ManagementTo manage SSL certificates in CyberPanel:For Email Accounts:Use strong passwords combining uppercase, lowercase, numbers, and special charactersKeep your email password secure and change it periodicallyCreate separate email accounts for different purposes (sales, support, etc.)Set up mail forwarding rules to organize incoming emailsRegularly delete old emails to manage mailbox space efficientlyFor SSL Certificates:Always use HTTPS for your websites to encrypt data transmissionInstall SSL on all subdomains for complete securitySet up automatic redirects from HTTP to HTTPS to ensure all traffic is secureMonitor certificate expiration dates (free certificates auto-renew but it’s good to keep track)Use HSTS (HTTP Strict Transport Security) headers for added securityTest your SSL certificate regularly using online SSL checkersLog in to your CyberPanel dashboardSelect your domain from the listLook for “SSL” or “SSL Certificate” in the left sidebar menuClick on it to access the SSL management area Email Not Sending or Receiving:Check if the email account is enabled in CyberPanelVerify SMTP and IMAP/POP3 settings in your email clientCheck mailbox quota – delete unnecessary emails if storage is fullVerify DNS records (MX records) are properly configuredCheck email client authentication settings SSL Certificate Issues:SSL shows as “Not Trusted” – Try clearing browser cache and cookiesMixed Content Warning – Ensure all resources (images, scripts) load over HTTPSCertificate failed to install – Check DNS records are pointing to the correct serverUnable to renew certificate – Contact support if auto-renewal fails after 90 daysCertificate not showing in browser – Wait 10-15 minutes for propagation across servers For additional help with email and SSL setup, please refer to our support documentation or contact BigCloudy support team. You may see options for both free (Let’s Encrypt) and premium SSL certificates depending on your hosting plan. Key NotesEmail Deliverability: To ensure your emails don’t end up in spam, navigate to Email > DKIM Manager in CyberPanel. Generating a DKIM key is essential for verifying your “Sender Identity” to providers like Gmail and Outlook.Mail Ports: For manual configuration in apps like Outlook or Apple Mail, use Port 993 (IMAP) for incoming and Port 465 (SMTP) for outgoing mail to ensure SSL/TLS encryption.Let’s Encrypt Auto-Renewal: CyberPanel’s free SSLs (via Let’s Encrypt) renew every 90 days. For this to work, Port 80 must remain open in your firewall so the Let’s Encrypt server can verify your domain.Hostname SSL vs. Website SSL: Don’t forget to issue a “Hostname SSL” via the SSL menu. This secures the CyberPanel login page itself and the mail server connections. ConclusionSetting up Email and SSL in CyberPanel is a critical step in professionalizing your online presence. By following these steps, you not only protect your visitors’ data through robust HTTPS encryption but also establish a reliable communication channel using your own domain. Maintaining secure passwords and monitoring your DNS records will ensure that your site remains trusted by browsers and that your emails consistently reach their intended inboxes. Need Help? If you face any issues updating your nameservers or need further assistance, our support team is always available: Email: support@bigcloudy.com Submit a support ticket FAQ Why am I not receiving emails after setting up the account?The most common cause is missing or incorrect MX (Mail Exchange) Records. Ensure your domain’s DNS settings point to your server’s IP address. You can verify this in CyberPanel under DNS > Add/Delete Records. Can I use a third-party SSL certificate instead of Let's Encrypt?Yes. In the SSL management section, you can choose “Manual Install” and paste your Certificate (CRT) and Private Key provided by your third-party vendor. What is the "Mailbox Quota," and what happens if it's full?The quota is the maximum storage space allowed for an email account. If it reaches 100%, you will stop receiving new emails. You can increase this limit anytime in the Email > List Emails section. How do I force my website to use the SSL certificate?Once the SSL is installed, you should enable “Rewrite Rules” or use a plugin (like Really Simple SSL for WordPress) to redirect all HTTP traffic to HTTPS. You can also do this in CyberPanel under Websites > Manage > Rewrite Rules. Why does my SSL installation keep failing?SSL issuance will fail if your domain is not yet “pointing” to the server. If you recently changed your nameservers, wait 2–24 hours for DNS propagation before trying to issue the SSL again.
