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  1. Home
  2. Account FAQ
  3. Upgrade/Downgrade
  4. How Is the Remaining Balance Adjusted After Upgrading?
Updated on February 7, 2026
Account FAQ
  • Folder icon closed Folder open iconRegistration
    • How do I create a new hosting account with BigCloudy?
    • Can I register using my Gmail or social login?
    • What should I do if I didn’t receive the account activation email?
    • Is phone verification required during registration?
    • Can I register multiple accounts with the same email address?
  • Folder icon closed Folder open iconAccount Management
    • How to Register and Log In to Your Bigcloudy Account.
    • How can I update my account information or contact email?
    • How to Secure Your BigCloudy Account by Updating Your Password
    • Where can I view my active services and hosting plans?
  • Folder icon closed Folder open iconUser Management
    • How to Add and Delete Contacts in Your Bigcloudy Account?
    • Can I add multiple users or team members to my hosting account?
    • Why User Accounts Matter in Your Bigcloudy Client Area?
    • How to Delete Your Account at Bigcloudy Client Area?
    • Is it safe to share login details instead of creating new users?
  • Folder icon closed Folder open iconInvoice Management
    • How can I download or view my invoices?
    • What payment methods are accepted for my hosting plan?
    • Can I change the billing address or company name on my invoice?
    • How do I update GST/VAT invoices?
    • What Should I Do If My Payment Fails or Is Charged Twice?
  • Folder icon closed Folder open iconUpgrade/Downgrade
    • How do I upgrade my hosting plan to a higher/downgrade package?
    • Can I Downgrade My Plan Without Losing Data?
    • Is There Any Downtime During Plan Upgrades or Migrations?
    • How Is the Remaining Balance Adjusted After Upgrading?
    • Can I Switch Between Shared, VPS, or Dedicated Hosting?
  • Folder icon closed Folder open iconTicket Management
    • How Can I Create a New Support Ticket for Technical Help?
    • What Details Should I Include to Get Faster Support?
    • How Long Does It Take for the Support Team to Respond?
    • Where Can I Track the Status of My Open Tickets?
    • Can I Reopen a Closed Ticket if the Issue Persists?

How Is the Remaining Balance Adjusted After Upgrading?

Introduction

This article explains how your remaining account balance or billing credits are applied when you upgrade your hosting plan, VPS, or other services. Understanding this process helps you know exactly what you’ll be charged and how payments are calculated by providers such as BigCloudy.

How Remaining Balance Is Calculated

Step 1: Identify Your Current Plan and Usage

Log in to your account dashboard and review your current plan and billing cycle.

Take note of:

  • The amount already paid

  • The number of days remaining in your billing period

Step 2: Check the New Plan Cost

Compare the cost of your current plan with the upgraded plan.

Upgrade pricing may depend on:

  • Pro-rated charges for the remaining billing period

  • Immediate full monthly or annual billing

Hosting providers like BigCloudy typically display a clear breakdown before you confirm the upgrade.

Step 3: Apply the Remaining Balance

In most cases, your provider applies the unused balance from your current plan as a credit toward the new plan.

Example:

  • You paid $30 for a 30-day plan

  • You upgrade after 10 days

  • Remaining 20 days = $20 credit

  • New plan cost for remaining period = $40

  • Amount due: $40 − $20 = $20

Tip: Exact calculations vary by provider. Always check the billing section for a detailed invoice preview before confirming.

Step 4: Confirm the Upgrade

  • Review the pro-rated charges and applied credits

  • Click Confirm Upgrade to finalise the process

Important Notes

  • Some providers apply credits automatically, while others may require manual adjustment

  • Billing updates may appear immediately or in the next billing cycle

  • If you downgrade later, a similar pro-rated credit adjustment may apply

Conclusion

When you upgrade your hosting or VPS plan, your unused balance from the current plan is typically applied toward the new plan on a pro-rated basis. This ensures you only pay the difference and don’t lose any pre-paid value. Reviewing the invoice preview and provider policies—such as those available on BigCloudy—helps ensure a smooth and transparent upgrade experience.

Need Help?

If you face any issues updating your nameservers or need further assistance, our support team is always available:
  • mail Email: support@bigcloudy.com
  • website Submit a support ticket

FAQ

Will I lose my unused balance when upgrading?

No, most providers apply your unused balance as a credit toward the upgraded plan.

Is the remaining balance always calculated on a pro-rated basis?

In most cases, yes. However, billing methods can vary depending on the provider and billing cycle.

Can I see the final amount before confirming the upgrade?

Yes. Reputable providers, including BigCloudy, show a detailed cost breakdown before you confirm.

When will the balance adjustment appear on my account?

It may appear immediately or reflect in your next billing invoice, depending on the provider.

What happens if I upgrade close to my renewal date?

If only a few days remain, the credit may be minimal, and you may be charged the full amount for the new billing cycle.

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  • Is phone verification required during registration?
  • Can I register multiple accounts with the same email address?
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  • Can I Downgrade My Plan Without Losing Data?
  • Can I register using my Gmail or social login?
  • What Should I Do If My Payment Fails or Is Charged Twice?
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