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  1. Home
  2. Account FAQ
  3. User Management
  4. Why User Accounts Matter in Your Bigcloudy Client Area?
Updated on February 7, 2026
Account FAQ
  • Folder icon closed Folder open iconRegistration
    • How do I create a new hosting account with BigCloudy?
    • Can I register using my Gmail or social login?
    • What should I do if I didn’t receive the account activation email?
    • Is phone verification required during registration?
    • Can I register multiple accounts with the same email address?
  • Folder icon closed Folder open iconAccount Management
    • How to Register and Log In to Your Bigcloudy Account.
    • How can I update my account information or contact email?
    • How to Secure Your BigCloudy Account by Updating Your Password
    • Where can I view my active services and hosting plans?
  • Folder icon closed Folder open iconUser Management
    • How to Add and Delete Contacts in Your Bigcloudy Account?
    • Can I add multiple users or team members to my hosting account?
    • Why User Accounts Matter in Your Bigcloudy Client Area?
    • How to Delete Your Account at Bigcloudy Client Area?
    • Is it safe to share login details instead of creating new users?
  • Folder icon closed Folder open iconInvoice Management
    • How can I download or view my invoices?
    • What payment methods are accepted for my hosting plan?
    • Can I change the billing address or company name on my invoice?
    • How do I update GST/VAT invoices?
    • What Should I Do If My Payment Fails or Is Charged Twice?
  • Folder icon closed Folder open iconUpgrade/Downgrade
    • How do I upgrade my hosting plan to a higher/downgrade package?
    • Can I Downgrade My Plan Without Losing Data?
    • Is There Any Downtime During Plan Upgrades or Migrations?
    • How Is the Remaining Balance Adjusted After Upgrading?
    • Can I Switch Between Shared, VPS, or Dedicated Hosting?
  • Folder icon closed Folder open iconTicket Management
    • How Can I Create a New Support Ticket for Technical Help?
    • What Details Should I Include to Get Faster Support?
    • How Long Does It Take for the Support Team to Respond?
    • Where Can I Track the Status of My Open Tickets?
    • Can I Reopen a Closed Ticket if the Issue Persists?

Why User Accounts Matter in Your Bigcloudy Client Area?

Introduction

Users in your Bigcloudy Client Area help you manage access, maintain security, and organize responsibilities across your team. In this article, you will learn what users are, why they are important, and why creating separate user accounts is recommended instead of sharing your main login.

1. What Are Users in Bigcloudy?

Users are individuals who have access to your Bigcloudy account with specific permissions. Each user can log in with their own credentials and manage different areas of the account based on the permissions given to them.

  • Each user has their own username and password.
  • Permissions can be assigned based on their role.
  • Users help you manage tasks without sharing your primary login details.

2. Importance of the Admin User

The Admin user is the primary and most powerful account in Bigcloudy. This user has full access to every section of the Client Area.

  • Manage all VPS and Dedicated Server services
  • Purchase new VPS plans, dedicated servers, domains, or addons
  • View and download all invoices
  • Update billing information and payment methods
  • Open and manage support tickets
  • Access all account settings and user management

The Admin account should always be controlled by the business owner or someone with full authority, as it has complete access to your services and billing.

3. Why Users Are Important

Creating and managing users improves account security and simplifies team access.

  • Improved Security: No need to share your Admin password.
  • Access Control: Assign permissions only where needed.
  • Accountability: Each user action is logged under their own identity.
  • Better Workflow: Team members can handle their specific tasks.

4. Why You Should Create Separate User Accounts

Creating separate user accounts ensures safe and organized account management.

  • No Password Sharing: Protects your Admin account from unauthorized access.
  • Role-Based Access: Users only see the sections they are allowed to work on.
  • Easy Removal: Disable or delete a user anytime without changing your own login.
  • Secure Billing Access: Only authorized users can view invoices or make payments.

Tip: Always keep your Admin login private and create additional users for team members.

Conclusion

You now understand what users are, why they are important, and the critical role of the Admin account in Bigcloudy. Creating separate user accounts helps maintain security, organize workflows, and protect sensitive information while keeping your Client Area safe and efficient.

Need Help?

If you face any issues updating your nameservers or need further assistance, our support team is always available:
  • mail Email: support@bigcloudy.com
  • website Submit a support ticket

FAQ

What is the difference between an Admin user and other users in BigCloudy?

The Admin user has full access to all services, billing, invoices, and user management, while other users only have access to the sections and permissions assigned to them.

Can multiple users log in to the same BigCloudy account?

Yes, multiple users can log in using their own credentials, as long as they are added as users and given the appropriate permissions.

Why shouldn’t I share my Admin login with my team?

Sharing the Admin login increases security risks, removes accountability, and can lead to accidental or unauthorized changes to services or billing.

Can I limit what a user can see or manage in the Client Area?

Yes, BigCloudy allows role-based access, so you can control which services, settings, or billing areas each user can access.

What happens if a team member leaves the organization?

You can easily disable or delete their user account without changing your Admin password or affecting other users’ access.

Still stuck? How can we help?

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