How to Transfer an Existing Domain to BigCloudy?

Introduction

Transferring your domain to BigCloudy allows you to manage your domain registration, DNS settings, and renewals from a single platform.

This guide explains how to transfer an existing domain from another registrar to BigCloudy, including required prerequisites, step-by-step transfer instructions, timelines, and important notes to ensure a smooth transfer without downtime.

Prerequisites

Before starting a domain transfer, please ensure the following requirements are met:

The domain has been registered for at least 60 days
The domain is active and not expired
(some TLDs allow transfers during the grace period)
The Domain Transfer Lock is disabled at the current registrar
You have the EPP / Authorization Code
The administrative email address is active and accessible

Tip: Domain transfers will fail if any of the above requirements are not met.

Step-by-Step Guide to Transfer a Domain to BigCloudy

Step 1: Unlock the Domain at Your Current Registrar

Locate domain security or transfer settings
Disable Domain Lock / Transfer Lock for the domain

This allows the domain to be transferred to another provider.

Step 2: Obtain the EPP (Authorization) Code

Request or generate the EPP / Auth Code from your current registrar.

This code is mandatory to approve the transfer
Save the code securely for the next step

Note: An incorrect or expired EPP code will cause the transfer to fail.

Step 3: Initiate the Transfer from BigCloudy Client Area

Go to the menu bar
Click Domains
Select Transfer Domain

Enter your domain name and proceed to the next step.

Step 4: Enter the EPP Code

When prompted:

Paste the EPP / Authorization Code
Continue with the transfer process

Step 5: Confirm the Transfer via Email

An approval email will be sent to the domain’s administrative contact email address.

Open the email
Approve the transfer request

Important: The transfer will not proceed until this email is approved.

Step 6: Complete Payment

Complete the transfer payment in the BigCloudy client area.

Tip: Domain transfers usually include a one-year renewal, which is added to the current expiration date.

Domain Transfer Timeline

After approval:

Most domain transfers complete within 5–7 days
Some TLDs may complete faster or require additional verification

You can track the transfer status anytime from the BigCloudy Client Area

After the Transfer: What Happens Next

Once the transfer is successfully completed:

The domain appears in your BigCloudy control panel
Existing DNS records usually remain unchanged
You can:
- Update nameservers
- Manage DNS records
- Enable auto-renewal

Tip: Your website and email services typically remain online during the transfer if DNS is unchanged.

Important Notes

Please keep the following in mind:

Domain transfer fees are non-refundable once initiated
Incorrect EPP codes will result in transfer failure

Some TLDs (especially country-code domains) may have additional requirements or restrictions

Conclusion

Transferring your domain to BigCloudy is a straightforward process when all prerequisites are met.

By unlocking your domain, obtaining the correct authorization code, and completing the transfer through the BigCloudy client area, you can move your domain seamlessly and continue managing it without disruption

Need Help?

If you face any issues updating your nameservers or need further assistance, our support team is always available:

Email: support@bigcloudy.com
Submit a support ticket

FAQ

Will my website or email go down during the transfer?

No. Domain transfers do not affect your website or email services as long as the DNS settings remain unchanged during the transfer process.

Can I cancel a domain transfer?

Once a domain transfer is approved and initiated, it usually cannot be canceled. If you face any issues, please contact support immediately for assistance.

What if I do not receive the transfer approval email?

Check your spam or junk folder first. If the email is still not received, verify that the administrative email address is correct at your current registrar.

Does a domain transfer extend my domain expiry?

In most cases, yes. Domain transfers typically add one additional year to your existing domain expiration date. This may vary depending on the domain extension (TLD).

Can all domains be transferred?

Most generic top-level domains (such as .com, .net, .org, etc.) can be transferred. However, some country-code TLDs may have specific rules or restrictions that apply.