Privacy Policy

At BigCloudy, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or use our services. It also outlines the rights you have regarding your personal data.

Information We Collect

1. When you sign up for our services, we collect basic details like your name, address, phone number, and email. This helps us set up your account and comply with legal requirements.

2. If you purchase a service, we collect the necessary personal data to process your order and maintain your account. This data is stored for the duration of your service and may be retained longer if required for legal or dispute purposes.

3. In some cases, we may need to keep data longer to meet legal obligations. In such situations, it will only be stored for compliance and not used for any other purpose.

4. For technical support, our team may request details like your operating system, browser, or software version to troubleshoot issues.

5. We use tools like Google Analytics to collect non-personal information (IP address, browser type, location, screen resolution, operating system, etc.) to improve website performance and user experience.

6. Our site is secured with SSL encryption, verified by trusted providers, to protect data from unauthorized access.

Visiting Our Website

1. Whenever you interact with our website or social media channels, we may collect personal data, whether you’re browsing, filling out forms, or purchasing services to improve our services and user experience.

Data Processing Principles

At BigCloudy, we follow strict principles to ensure your personal data is handled responsibly:

Lawful, Fair, and Transparent : We collect and use data only in ways you are informed about and that comply with legal requirements.

Purpose-Driven : Your data is processed only for legitimate business purposes that we clearly define, such as providing hosting services, billing, and support.

Data Minimization : We only request and process information that is necessary for delivering our services.

Accuracy : We take steps to keep your information current and correct, and you can request updates anytime.

Storage Limitation : Data is retained only as long as it’s needed for business, legal, or compliance reasons.

Security First : Advanced technical and organizational measures protect your data from unauthorized access, misuse, or breaches.

Confidential Access : Only authorized BigCloudy staff, bound by confidentiality obligations, may access your data when required.

How We Use Your Data

We process your personal information to deliver a secure, reliable, and personalized experience:

•Service Delivery: To set up, maintain, and enhance BigCloudy hosting and related services.
•User Identification: To verify and authenticate your account access.
•Customer Support: To respond to your queries, troubleshoot issues, and resolve complaints.
•Communication: To notify you about service updates, policy changes, and essential information.
•Fraud Prevention: To detect and prevent fraudulent activity, spam, or abuse of our services.
•Analytics & Improvements: To analyze performance, usage trends, and improve our platform.
•Billing & Accounts: To send invoices, payment reminders, and account-related alerts (non-optional unless the account is closed).
•Domain Registration: To register and manage domains in line with ICANN and registry requirements.
•Trusted Third Parties: Data may be shared only with partners like payment providers, registrars, or law enforcement, when strictly necessary.

We do not sell or rent your personal data. Information is only shared with trusted partners (e.g., payment gateways or registries) under strict confidentiality.

Chat Support

Your chat interactions with BigCloudy are handled with care:

•Chat histories may be stored for up to 180 days to train our support team and improve service quality.
•If a chat results in a service purchase, relevant portions may be stored for contractual and billing purposes.
•Sales-related records may be retained for up to 10 years, as per accounting and compliance rules.
•General chat logs are automatically deleted after the 180-day retention period.

Job Applications

If you apply for a job at BigCloudy:

•We collect your personal details, CV, and application materials strictly for recruitment purposes.
•Applicant data may be stored for up to 1 year to consider you for future opportunities.
•You have the right to access, correct, or request deletion of your application data at any time.

Marketing & Notifications

•You may receive promotional offers, renewal reminders, and newsletters via email, SMS, or WhatsApp.
•You can opt out at any time using account settings or unsubscribe links.
•Certain essential notifications (like billing, account security alerts, or downtime notices) are mandatory for service continuity and cannot be opted out of.

Your Rights

In compliance with global data protection laws (including GDPR), you are entitled to:

•Access: Request a copy of the data we hold about you.
•Correction: Update or correct inaccurate information.
•Deletion: Ask us to erase your data when it's no longer required.
•Restriction/Objection: Limit or stop specific types of data processing.
•Portability: Transfer your data to another provider in a structured, machine-readable format.

Cookies

BigCloudy uses cookies to:

•Improve website usability: Ensuring smoother navigation and faster load times.
•Save preferences: Remembering login details, settings, and preferences.
•Analyze visitor behavior: Tracking site performance and visitor behavior to improve services.
•Personalization: Provide personalized content and ads (with third-party providers).

You can manage or block cookies anytime through your browser settings.

Security

Protecting your personal data is a top priority at BigCloudy:

•SSL Encryption: Safeguards your data during transmission.
•Regular Monitoring: Continuous checks help detect and prevent breaches or fraudulent activities.
•Access Controls: Strict authentication ensures only authorized staff handle sensitive data.

While we apply industry-leading security, no system is entirely risk-free. We encourage you to use strong passwords and exercise caution when sharing sensitive details.

Data Sharing & Transfers

•We may transfer data to trusted partners like domain registries, payment providers, or data centers as required to deliver services.
•In case of mergers, acquisitions, or restructuring, we will notify users about how their data is handled.
•Non-personal aggregated insights may be shared for analytics or business reporting.

Fraud Prevention

We analyze device and usage data to detect fraudulent activities. This includes IP addresses, browser info, and login behavior.

Communications from BigCloudy

We use email and other communication channels to keep you informed:

•Essential service messages: These include billing notices, outage alerts, policy changes, and critical updates related to your services. You cannot opt out of these, as they are necessary for the operation of your account.
•Marketing and newsletters: You may occasionally receive promotional offers, product updates, or newsletters. These are optional, and you can unsubscribe at any time using the link provided in the email.
•Transactional communications: Confirmation emails are automatically sent when you place an order, update account information, or make changes to your services.

Data Retention

We retain personal and service-related data only for as long as necessary and in line with legal or contractual obligations:

•General account data: Stored for the duration of your active service contract and securely deleted once the account is closed, unless further retention is required.
•Legal and financial records: Maintained for the compliance period defined by applicable tax, audit, and regulatory laws.
•Support communications: Live chat and support ticket data are stored for up to 180 days, unless the conversation is directly tied to an active service contract, in which case it may be retained longer.
•Voice recordings (if applicable): Retained for up to 2 years or as long as you have provided explicit consent.

Acceptance of Policy

•By using our services, you agree to this Privacy Policy. If you do not agree, please discontinue using our website and services. We may update this policy periodically, and continued use of BigCloudy means acceptance of the updated terms.

Updates to This Policy

•We may update this policy as needed. Continued use of BigCloudy services after changes means you accept the updated policy.

Contact Us

•If you have questions about this Privacy Policy or how your data is handled, you can reach out to our Customer Care Team at: info@bigcloudy.com