How Do I Manage Client Accounts in Reseller Hosting? IntroductionThis guide explains how to manage client accounts using your BigCloudy reseller hosting. You will learn how to create new client accounts, edit existing accounts, monitor resource usage, and suspend or terminate accounts when required.Proper account management helps ensure stable performance, fair resource usage, and a professional experience for your clients. PrerequisitesBefore managing client accounts, make sure you have:An active BigCloudy reseller hosting accountAccess to WHM (Web Host Manager)Basic understanding of hosting accounts and packagesTip: Keep client details and assigned hosting packages ready before creating new accounts. Step-by-Step Instructions Creating a New Client AccountTo create a new client hosting account:Log in to WHM (Web Host Manager)Navigate to Account Functions → Create a New AccountEnter the client’s details:Domain nameUsernamePasswordEmail addressSelect the appropriate hosting packageClick Create to complete the process Editing Client AccountsTo modify an existing client account:Go to Account Functions → Modify an Account in WHMSelect the client account you want to editUpdate details such as:Disk space and bandwidth limitsAssigned hosting packageEmail addressDomain-related settings Save the changes Monitoring Resource UsageTo monitor how clients are using their resources:Navigate to Account Information → List Accounts in WHMReview each client’s:Disk space usageBandwidth consumptionNumber of email accounts and databasesTake action if a client exceeds allocated limits Suspending or Terminating AccountsIf a client violates terms or no longer requires hosting:Go to Account Functions → Suspend/Terminate AccountsSelect the client accountChoose:Suspend to temporarily disable the accountTerminate to permanently remove the accountConfirm the actionTip: Always back up client data before terminating an account. ConclusionManaging client accounts on BigCloudy reseller hosting allows you to efficiently create, edit, monitor, and control hosting access.By properly allocating resources and maintaining accurate client details, you can deliver reliable, secure, and professional hosting services. Need Help? If you face any issues updating your nameservers or need further assistance, our support team is always available: Email: support@bigcloudy.com Submit a support ticket FAQ Can I upgrade a client’s hosting package later?Yes. You can assign a higher-tier hosting package to a client at any time using the Modify an Account option in WHM. How do I reset a client’s password?You can securely reset a client’s password using the Modify an Account feature in WHM. Can I monitor client bandwidth usage?Yes. WHM provides bandwidth and resource usage statistics for each client account. What happens if a client exceeds their resource limits?You can upgrade the client’s package or temporarily suspend the account to prevent performance issues. Do clients know I am the reseller?Yes. If you have enabled white-labeling, your branding appears in the control panel instead of BigCloudy’s branding.
