How Can I Add a New User or Domain in Hestia?

Introduction

Adding new users or domains in BigCloudy’s Hestia control panel is simple and helps you manage multiple websites, clients, or projects under one hosting account. This guide explains how to add both a new user and a new domain in Hestia using your BigCloudy hosting environment.

1.Adding a New User

You can create separate users in Hestia to organize multiple websites or give others access with restricted permissions.

Step 1: Log In to Hestia

Step 2: Open the Users Section

Once you’re on the dashboard, click Users from the top navigation menu.

Step 3: Click “Add User”

Click the Add User button to create a new account.

Step 4: Fill in User Information

Enter the required details:

Username
Password
Email Address
Default Package (optional)
Role (Admin / User)

After entering the details, click Save.

2.Adding a New Domain

Follow these steps to attach a new domain to your hosting account.

Step 1: Go to the Web Section

From the top menu, click Web.

Step 2: Click “Add Domain”

Click the Add Domain button.

Step 3: Enter Domain Details

Fill in the domain details:

Domain Name
IP Address (auto-selected in most cases)
DNS Support (optional)
Mail Support (optional)

After entering everything, click Save.

3.Troubleshooting

New User Not Visible?

Refresh the dashboard
Check if the user was linked to the correct package

Domain Not Opening?

Verify DNS propagation (may take up to 24 hours)
Make sure the domain’s A record points to your server
Check if SSL is enabled

Error While Adding a Domain?

You might see this if:

The domain already exists under another user
DNS configuration conflicts exist
The domain has not been removed fully from another server

Conclusion

Adding a new user or domain in Hestia is quick and simple. With just a few clicks, you can set up separate accounts, manage multiple websites, and configure hosting settings. If you need any help, the BigCloudy support team is always ready to assist.

Need Help?

If you face any issues updating your nameservers or need further assistance, our support team is always available:

Email: support@bigcloudy.com
Submit a support ticket

FAQ

Do I need DNS configured before adding a domain?

Yes, your domain’s DNS should be pointed to your server’s IP for it to work correctly after adding it to Hestia.

Why is my domain not loading after I added it?

This can happen if DNS hasn’t propagated, the domain isn’t pointed correctly, or DNS settings are incomplete.

Can I edit or remove a domain later?

Yes, you can manage, edit, or delete any domain from the Web section in Hestia.

Where can I add a new user in Hestia?

You can add a new user by logging into Hestia, going to Users, and clicking Add User.

How do I add a new domain in Hestia?

Go to the Web section and click Add Web Domain, then enter the domain name you want to add.