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  1. Home
  2. Account FAQ
  3. Registration
  4. Can I register multiple accounts with the same email address?
Updated on February 6, 2026
Account FAQ
  • Folder icon closed Folder open iconRegistration
    • How do I create a new hosting account with BigCloudy?
    • Can I register using my Gmail or social login?
    • What should I do if I didn’t receive the account activation email?
    • Is phone verification required during registration?
    • Can I register multiple accounts with the same email address?
  • Folder icon closed Folder open iconAccount Management
    • How to Register and Log In to Your Bigcloudy Account.
    • How can I update my account information or contact email?
    • How to Secure Your BigCloudy Account by Updating Your Password
    • Where can I view my active services and hosting plans?
  • Folder icon closed Folder open iconUser Management
    • How to Add and Delete Contacts in Your Bigcloudy Account?
    • Can I add multiple users or team members to my hosting account?
    • Why User Accounts Matter in Your Bigcloudy Client Area?
    • How to Delete Your Account at Bigcloudy Client Area?
    • Is it safe to share login details instead of creating new users?
  • Folder icon closed Folder open iconInvoice Management
    • How can I download or view my invoices?
    • What payment methods are accepted for my hosting plan?
    • Can I change the billing address or company name on my invoice?
    • How do I update GST/VAT invoices?
    • What Should I Do If My Payment Fails or Is Charged Twice?
  • Folder icon closed Folder open iconUpgrade/Downgrade
    • How do I upgrade my hosting plan to a higher/downgrade package?
    • Can I Downgrade My Plan Without Losing Data?
    • Is There Any Downtime During Plan Upgrades or Migrations?
    • How Is the Remaining Balance Adjusted After Upgrading?
    • Can I Switch Between Shared, VPS, or Dedicated Hosting?
  • Folder icon closed Folder open iconTicket Management
    • How Can I Create a New Support Ticket for Technical Help?
    • What Details Should I Include to Get Faster Support?
    • How Long Does It Take for the Support Team to Respond?
    • Where Can I Track the Status of My Open Tickets?
    • Can I Reopen a Closed Ticket if the Issue Persists?

Can I register multiple accounts with the same email address?

Introduction

This article explains BigCloudy’s policy regarding using the same email address for multiple accounts. It’s important to understand how account uniqueness helps maintain security and proper access control.

Policy Details

  • Each BigCloudy account must have a unique email address.
  • The system does not allow multiple registrations using the same email ID.
  • This restriction ensures ownership, billing, and account recovery are managed securely and efficiently.

Managing Multiple Services

If you need to manage more than one hosting service:

  • Use the same primary account instead of creating duplicate ones.
  • Within your account, you can add Contacts or Sub-Users to provide access to your team members with specific permissions.
  • Sub-users have their own login credentials while still being linked to your main account.
Add new contact in BigCloudy account

Why Multiple Accounts Are Not Allowed

  • Prevents unauthorized access or confusion between clients.
  • Ensures secure email-based authentication and recovery.
  • Maintains accurate billing, ownership, and support records.

Conclusion

For security, verification, and data integrity, BigCloudy allows only one account per email address.
To collaborate with others or manage multiple services, simply add sub-users or contacts within your main client account.

Need Help?

If you face any issues updating your nameservers or need further assistance, our support team is always available:

  • mail Email: support@bigcloudy.com
  • website Submit a support ticket

FAQ

Why can’t I use the same email for multiple accounts?

Using unique email addresses prevents unauthorized access, avoids client data conflicts, and ensures secure authentication and account recovery.

How can I manage multiple services without creating multiple accounts?

You can manage all your hosting services under one primary account. There’s no need to create separate accounts for each service.

Can I give access to my team members?

Yes. You can add Contacts or Sub-Users within your BigCloudy account and assign specific permissions to each user.

Do sub-users need separate email addresses?

Yes. Each sub-user must have their own unique email address and login credentials, but they remain linked to your main account.

Can sub-users manage billing or support?

You control permissions. Sub-users can be granted access to billing, support tickets, or services based on your preferences.

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  • Is phone verification required during registration?
  • How can I download or view my invoices?
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