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  1. Home
  2. Account FAQ
  3. Registration
  4. Is phone verification required during registration?
Updated on February 6, 2026
Account FAQ
  • Folder icon closed Folder open iconRegistration
    • How do I create a new hosting account with BigCloudy?
    • Can I register using my Gmail or social login?
    • What should I do if I didn’t receive the account activation email?
    • Is phone verification required during registration?
    • Can I register multiple accounts with the same email address?
  • Folder icon closed Folder open iconAccount Management
    • How to Register and Log In to Your Bigcloudy Account.
    • How can I update my account information or contact email?
    • How to Secure Your BigCloudy Account by Updating Your Password
    • Where can I view my active services and hosting plans?
  • Folder icon closed Folder open iconUser Management
    • How to Add and Delete Contacts in Your Bigcloudy Account?
    • Can I add multiple users or team members to my hosting account?
    • Why User Accounts Matter in Your Bigcloudy Client Area?
    • How to Delete Your Account at Bigcloudy Client Area?
    • Is it safe to share login details instead of creating new users?
  • Folder icon closed Folder open iconInvoice Management
    • How can I download or view my invoices?
    • What payment methods are accepted for my hosting plan?
    • Can I change the billing address or company name on my invoice?
    • How do I update GST/VAT invoices?
    • What Should I Do If My Payment Fails or Is Charged Twice?
  • Folder icon closed Folder open iconUpgrade/Downgrade
    • How do I upgrade my hosting plan to a higher/downgrade package?
    • Can I Downgrade My Plan Without Losing Data?
    • Is There Any Downtime During Plan Upgrades or Migrations?
    • How Is the Remaining Balance Adjusted After Upgrading?
    • Can I Switch Between Shared, VPS, or Dedicated Hosting?
  • Folder icon closed Folder open iconTicket Management
    • How Can I Create a New Support Ticket for Technical Help?
    • What Details Should I Include to Get Faster Support?
    • How Long Does It Take for the Support Team to Respond?
    • Where Can I Track the Status of My Open Tickets?
    • Can I Reopen a Closed Ticket if the Issue Persists?

Is phone verification required during registration?

Summary: Phone verification is not mandatory when creating a BigCloudy account. You can complete registration and access your client area without verifying a phone number. However, adding a verified phone number can enhance account security, simplify

Introduction

Phone verification is not mandatory when creating a BigCloudy account. You can complete registration and access your client area without verifying a phone number. However, adding a verified phone number can enhance account security, simplify recovery, and provide faster communication in case of important updates or issues

Why Phone Verification Matters

Phone verification helps protect your account and BigCloudy’s services by:

  • Preventing unauthorized access: Ensures that only the account owner can complete sensitive actions, such as password resets or service changes.

  • Fraud prevention: Helps detect and block suspicious or high-risk registrations.

  • Secure account recovery: Makes it easier to regain access to your account if login credentials are lost.

  • Reliable communication: Ensures you receive notifications about service updates, invoices, or urgent alerts.

Once you’ve chosen your plan, click the button to begin your registration.

Situations Where Phone Verification May Be Requested

While optional for standard registration, phone verification may be requested in the following scenarios:

  1. High-value or premium service orders: Additional verification ensures transactions are legitimate.

  2. Fraud prevention or security checks: For accounts flagged for unusual activity or multiple simultaneous actions.

  3. Account recovery or identity confirmation: Helps verify the user’s identity during password resets or account disputes.

  4. Billing or compliance-related requirements: Certain services may require phone verification to meet regulatory or internal policies.

How Phone Verification Works

If verification is required, you will receive a one-time password (OTP) via SMS or automated phone call. Steps to complete verification:

  1. Enter the OTP on the verification page.

  2. If the OTP is correct, your phone number is verified instantly.

  3. If verification fails, you can request a new OTP or contact BigCloudy support for assistance.

Adding or Verifying a Phone Number Later

Even if you skip phone verification during registration, you can add or verify a phone number at any time via your Client Area:

  1. Log in to your BigCloudy account.

  2. Navigate to Account Settings → Security / Phone Number.

  3. Add your phone number and request OTP verification.

  4. Once verified, your phone number will be linked to your account for added security.

Benefits of Adding a Verified Phone Number

  • Faster and more secure account recovery

  • Enhanced protection against unauthorized access

  • Reliable delivery of critical account notifications

  • Better support experience for premium or complex services

Conclusion

Phone verification is optional for standard BigCloudy registration but provides an extra layer of security and convenience. For users managing multiple services or high-value transactions, verifying a phone number ensures safer account management and faster resolution of any issues. Even after registration, phone numbers can be added and verified at any time from the Client Area.

Need Help?

If you face any issues updating your nameservers or need further assistance, our support team is always available:
  • mail Email: support@bigcloudy.com
  • website Submit a support ticket

FAQ

Is phone verification required during registration?

No. Phone verification is optional. You can register and access your BigCloudy account without verifying a phone number.

When is phone verification required?

It may be requested for high-value orders, fraud prevention, account recovery, or compliance-related checks.

How does phone verification work?

If verification is required, a one-time password (OTP) is sent via SMS or phone call. Entering this code completes the verification process.

Can I skip phone verification and add it later?

 Yes. You can add or verify your phone number anytime from your Client Area.

Can I update or change my phone number later?

Yes. Phone numbers can be updated or verified anytime from your account settings.

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