Where Can I Track the Status of My Open Tickets? IntroductionAfter creating a support ticket, it is important to know where you can monitor its progress and view responses from the support team. Tracking your open tickets helps you stay updated on the current status, respond promptly, and ensure your issue is resolved efficiently. This article explains where and how you can track your support tickets. 1.PrerequisitesBigCloudy account login credentialsOpened tickets in the support portal Step 1: Access BigCloudy.comOpen your web browser and go to BigCloudy.com.Step 2: Log InClick Log In at the top-right corner.Enter your registered email address and password.Click Log In. Step 3: Check Ticket StatusOnce you log in, please click Support >>Tickets.View the list of all your submitted tickets with their ID, subject, and creation date. 2.Understanding Ticket StatusOpen: Awaiting response from supportIn Progress: Support is working on your issueResolved: Issue has been addressedClosed: Ticket has been closed, and no further action is pending 3.Managing Updates and RepliesClick on a ticket to view conversationAdd replies if requested or provide additional detailsMonitor updates to track progress ConclusionYou can easily track all your open tickets and view their current status through the BigCloudy Support Portal, ensuring you stay informed on progress and resolutions. Need Help?If you face any issues or need further assistance, our support team is always available: Email: support@bigcloudy.com Submit a support ticket FAQ Where can I view my open support tickets?You can view all your open support tickets by logging in to your client area and navigating to the Support → Tickets section. How will I know when the support team replies?You will receive an email notification when the support team replies, and the update will also appear in your ticket history in the client area. Is it possible to track closed tickets?Yes, you can view both open and closed tickets in your client area for reference and record-keeping. Can I check ticket updates without email notifications?Yes, even if you miss an email notification, you can always check the latest updates directly in your client area under your support tickets. Why is it important to track ticket status regularly?Regularly tracking your ticket ensures timely responses, avoids missed updates, and helps speed up issue resolution.
