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  1. Home
  2. Account FAQ
  3. Registration
  4. What should I do if I didn’t receive the account activation email?
Updated on February 6, 2026
Account FAQ
  • Folder icon closed Folder open iconRegistration
    • How do I create a new hosting account with BigCloudy?
    • Can I register using my Gmail or social login?
    • What should I do if I didn’t receive the account activation email?
    • Is phone verification required during registration?
    • Can I register multiple accounts with the same email address?
  • Folder icon closed Folder open iconAccount Management
    • How to Register and Log In to Your Bigcloudy Account.
    • How can I update my account information or contact email?
    • How to Secure Your BigCloudy Account by Updating Your Password
    • Where can I view my active services and hosting plans?
  • Folder icon closed Folder open iconUser Management
    • How to Add and Delete Contacts in Your Bigcloudy Account?
    • Can I add multiple users or team members to my hosting account?
    • Why User Accounts Matter in Your Bigcloudy Client Area?
    • How to Delete Your Account at Bigcloudy Client Area?
    • Is it safe to share login details instead of creating new users?
  • Folder icon closed Folder open iconInvoice Management
    • How can I download or view my invoices?
    • What payment methods are accepted for my hosting plan?
    • Can I change the billing address or company name on my invoice?
    • How do I update GST/VAT invoices?
    • What Should I Do If My Payment Fails or Is Charged Twice?
  • Folder icon closed Folder open iconUpgrade/Downgrade
    • How do I upgrade my hosting plan to a higher/downgrade package?
    • Can I Downgrade My Plan Without Losing Data?
    • Is There Any Downtime During Plan Upgrades or Migrations?
    • How Is the Remaining Balance Adjusted After Upgrading?
    • Can I Switch Between Shared, VPS, or Dedicated Hosting?
  • Folder icon closed Folder open iconTicket Management
    • How Can I Create a New Support Ticket for Technical Help?
    • What Details Should I Include to Get Faster Support?
    • How Long Does It Take for the Support Team to Respond?
    • Where Can I Track the Status of My Open Tickets?
    • Can I Reopen a Closed Ticket if the Issue Persists?

What should I do if I didn’t receive the account activation email?

Introduction : 

If you haven’t received your BigCloudy account activation email after completing registration, don’t worry. This guide will help you understand why the email may be delayed and walk you through simple steps to verify your email address. Once verified, your account will be fully activated and ready to use without any interruptions.

Steps to Follow

Check Your Spam or Junk Folder

Sometimes, activation emails may be mistakenly filtered by your email provider. Please check your Spam, Junk, or Promotions folder.

Wait a Few Minutes

Email delivery can occasionally be delayed. Wait for at least 5–10 minutes and then refresh your inbox.

Still Not Received? Contact Support

If you still haven’t received the activation email:

Initiate a Live Chat with our support team for quick help

Contact BigCloudy support through live chat

OR Log in to your Client Area and create a support ticket for assistance. our support team will assist you further.

Open a support ticket on BigCloudy website

Conclusion

If you don’t receive your activation email, it’s usually a minor delivery delay or spam filtering issue. Checking your junk folder or contacting our support team will quickly resolve the problem so you can start using your BigCloudy account without interruption.

Need Help?

If you face any issues updating your nameservers or need further assistance, our support team is always available:
  • mail Email: support@bigcloudy.com
  • website Submit a support ticket

FAQ

Can I resend the activation email?

Yes. You can request the activation email again from the login page or by contacting BigCloudy support via live chat or support ticket.

What if I entered the wrong email address during registration?

If the email address was incorrect, please contact BigCloudy support. Our team will update your email and resend the activation link.

Do I need to activate my account before logging in?

Yes. Account activation is required to ensure security and verify your email address before you can fully access BigCloudy services.

I used Google or Facebook login. Do I still need activation?

In most cases, social logins automatically verify your email. If activation is still required, our support team will assist you.

What if I don’t receive emails from BigCloudy at all?

Please ensure that your email provider is not blocking our emails. Adding BigCloudy’s email domain to your safe sender list can help.

Still stuck? How can we help?

How can we help?

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