Can I Reopen a Closed Ticket if the Issue Persists? IntroductionSometimes an issue may continue even after a support ticket has been marked as closed. In such cases, you may need to reopen the ticket to continue communication with the support team. This article explains whether a closed ticket can be reopened and what to do if your issue persists. 1.PrerequisitesBigCloudy account login credentialsTicket ID of the previously closed ticket 2.Access Your TicketsStep 1: Access BigCloudy.comOpen your web browser and go to BigCloudy.com.Step 2: Log InClick Log In at the top-right corner.Enter your registered email address and password.Click Log In. Step 3: Check Ticket StatusOnce you log in, please click Support >>Tickets.View the list of all your submitted tickets with their ID, subject, and creation date. Step 4: Check Closed TicketsOnce you navigate to the Tickets section, click on Views and apply the Closed filter. This will display all your closed support tickets. Step 5: Reopen Closed TicketsOnce the closed tickets are listed, click on the ticket you wish to reopen. In the next window, add a reply to the ticket, and it will be reopened automatically. 3.Provide Additional DetailsInclude any new error messagesMention steps already triedAttach updated screenshots or logs ConclusionIf your issue persists, you can reopen a closed ticket through the BigCloudy Support Portal, ensuring continuous support until the problem is fully resolved. Need Help?If you face any issues or need further assistance, our support team is always available: Email: support@bigcloudy.com Submit a support ticket FAQ Can I reopen a closed support ticket?Yes, in most cases you can reopen a closed ticket from your client area if the issue is still not resolved. How do I reopen a closed ticket?Log in to your client area, go to Support → Tickets, open the closed ticket, and add a new reply. This usually reopens the ticket automatically. Will the same support agent handle the reopened ticket?The reopened ticket is typically added back to the support queue. While the same agent may respond, it is not guaranteed. Should I open a new ticket instead of reopening an old one?If the issue is directly related to the closed ticket, reopening it is recommended. For a new or unrelated issue, creating a new ticket is better. Do I need to explain the issue again when reopening a ticket?It is helpful to briefly explain what is still not working or what has changed since the ticket was closed to speed up troubleshooting.
