How Do I Set Custom Nameservers for My Reseller Account? IntroductionThis guide explains how to set custom nameservers for your reseller hosting account on BigCloudy. Custom nameservers allow you to brand your hosting services using your own domain (for example, ns1.yourdomain.com) instead of the default BigCloudy nameservers.Using custom nameservers helps present a more professional and trustworthy brand to your clients. PrerequisitesBefore setting up custom nameservers, ensure you have:An active BigCloudy reseller hosting accountA registered domain for your brandAccess to WHM (Web Host Manager)Tip: Ensure your domain is active and DNS is working correctly before creating custom nameservers. Step-by-Step Instructions Step 1: Register Your DomainChoose a domain that you want to use for your custom nameservers (for example, yourdomain.com).Make sure:The domain is registeredThe domain is activeYou have access to manage its DNS settings Step 2: Create Nameserver DNS RecordsLog in to your domain registrar’s DNS management panel.Create the following A records, pointing to your server’s IP address:ns1.yourdomain.com → Server IPns2.yourdomain.com → Server IPSave the DNS records after adding them. Step 3: Update Nameservers in WHMLog in to WHM (Web Host Manager).Then:Go to Basic WebHost Manager SetupNavigate to the Nameservers sectionEnter your custom nameservers (ns1.yourdomain.com and ns2.yourdomain.com)Click Save ChangesTip: After setup, use online DNS checker tools to verify that your custom nameservers resolve correctly. ConclusionSetting custom nameservers allows you to brand your reseller hosting services and appear as a professional hosting provider.By registering a domain, creating DNS A records, and configuring nameservers in WHM, your clients will see your brand on all hosting accounts. Need Help? If you face any issues updating your nameservers or need further assistance, our support team is always available: Email: support@bigcloudy.com Submit a support ticket FAQ Why should I use custom nameservers?Custom nameservers allow your clients to see your brand name instead of the default BigCloudy nameservers, giving a more professional appearance. Can I use any domain for custom nameservers?Yes. You can use any domain you own, as long as it is active and you can manage its DNS records. How long does nameserver propagation take?DNS propagation typically takes 24 to 48 hours, depending on global DNS caching. Do clients need to update their domain nameservers?Yes. Clients must point their domains to your custom nameservers for your branded hosting to work. Can I change custom nameservers later?Yes. You can update nameservers in WHM and at your domain registrar, but changes may take time to propagate.
