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  • Cloud Hosting
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    • WordPress Hosting
    • WooCommerce Hosting
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Updated on November 5, 2025
  • Account FAQ
  • Domain FAQ
  • Hosting FAQ
  • Framework

Account FAQ

The Account FAQ section at BigCloudy provides detailed answers to common questions related to account

Registration

  • 1.1 How do I create a new hosting account with BigCloudy?
  • 1.2 Can I register using my Gmail or social login?
  • 1.3 What should I do if I didn’t receive the account activation email?
  • 1.4 Is phone verification required during registration?
  • 1.5 Can I register multiple accounts with the same email address?

Account Management

  • 2.1 How to Register and Log In to Your Bigcloudy Account.
  • 2.2 How can I update my account information or contact email?
  • 2.3 How to Secure Your BigCloudy Account by Updating Your Password
  • 2.4 Where can I view my active services and hosting plans?

User Management

  • 3.1 How to Add and Delete Contacts in Your Bigcloudy Account?
  • 3.2 Can I add multiple users or team members to my hosting account?
  • 3.3 Why User Accounts Matter in Your Bigcloudy Client Area?
  • 3.4 How to Delete Your Account at Bigcloudy Client Area?
  • 3.5 Is it safe to share login details instead of creating new users?

Invoice Management

  • 4.1 How can I download or view my invoices?
  • 4.2 What payment methods are accepted for my hosting plan?
  • 4.3 Can I change the billing address or company name on my invoice?
  • 4.4 How do I update GST/VAT invoices?
  • 4.5 What Should I Do If My Payment Fails or Is Charged Twice?

Upgrade/Downgrade

  • 5.1 How do I upgrade my hosting plan to a higher/downgrade package?
  • 5.2 Can I Downgrade My Plan Without Losing Data?
  • 5.3 Is There Any Downtime During Plan Upgrades or Migrations?
  • 5.4 How Is the Remaining Balance Adjusted After Upgrading?
  • 5.5 Can I Switch Between Shared, VPS, or Dedicated Hosting?

Ticket Management

  • 6.1 How Can I Create a New Support Ticket for Technical Help?
  • 6.2 What Details Should I Include to Get Faster Support?
  • 6.3 How Long Does It Take for the Support Team to Respond?
  • 6.4 Where Can I Track the Status of My Open Tickets?
  • 6.5 Can I Reopen a Closed Ticket if the Issue Persists?

Domain FAQ

The Domain FAQ section at BigCloudy is a comprehensive knowledge base designed to answer common

Domain Management

  • 1.1 How can I register a new domain with BigCloudy?
  • 1.2 What Is WHOIS Protection and Is It Free?
  • 1.3 How To Change Nameservers for Your domain From the client area?
  • 1.4 How to Transfer an Existing Domain to BigCloudy?
  • 1.5 Can I manage subdomains under my main domain in cpanel?
  • 1.6 How do I connect my domain to a hosting plan?
  • 1.7 Why is my domain not resolving to my hosting server?
  • 1.8 How long does it take for DNS changes to reflect?
  • 1.9 Can I host multiple domains under one plan?
  • 1.10 What is the difference between addon and parked domains?

DNS Management

  • 2.1 How Do I Add or Update DNS Records Like A, MX, and TXT?
  • 2.2 What is propagation time after DNS record changes?
  • 2.3 Can I Use Cloudflare DNS with My Hosting?
  • 2.4 How Do I Point My Domain to a VPS or External IP?
  • 2.5 What Does TTL Mean in DNS Settings?

Privacy & WHOIS

  • 3.1 How to Hide Your Personal Details in the WHOIS Database
  • 3.2 Why Does WHOIS Still Show Old Contact Info After I Updated It?
  • 3.3 Is Domain Privacy Required for All Domain Extensions?
  • 3.4 Can I Disable WHOIS Privacy Anytime?

Hosting FAQ

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VPS

  • 1.1 What is the Difference Between VPS and Shared Hosting
  • 1.2 How to Connect to Your VPS via SSH or RDP
  • 1.3 Can I Upgrade My VPS Resources Anytime?
  • 1.4 How to troubleshoot “Server not reachable” on VPS?

WordPress Hosting

  • 2.1 How Do I Install WordPress on My Hosting?
  • 2.2 What are the benefits of WordPress-optimized hosting?
  • 2.3 How to Fix the “Error Establishing a Database Connection” Issue?
  • 2.4 How to fix payment gateway issues in WooCommerce?
  • 2.5 Can I Migrate My WordPress Site from Another Host?
  • 2.6 How do I secure my WordPress site from attacks?

Forex hosting

  • 3.1 How do I reduce latency for Forex trading servers?
  • 3.2 How to connect MetaTrader (MT4/MT5) to Forex VPS?
  • 3.3 What is Forex VPS hosting and why is it important?
  • 3.4 Is 24/7 Uptime Guaranteed for Forex VPS?

N8N VPS Hosting

  • 4.1 What is n8n VPS hosting used for?
  • 4.2 How do I install n8n on my VPS?
  • 4.3 Can I access n8n through a custom domain?
  • 4.4 How do I secure n8n with SSL or HTTPS?
  • 4.5 How to restart or update the n8n service?

WooCommerce

  • 5.1 How do I set up WooCommerce on my WordPress hosting?
  • 5.2 Which Hosting Plan Is Best for WooCommerce Stores?
  • 5.3 How Can I Improve WooCommerce Site Speed?
  • 5.4 How to Enable SSL for WooCommerce?

Reseller Hosting

  • 6.1 What Is Reseller Hosting and How Does It Work?
  • 6.2 How Can I Create Hosting Packages for My Clients?
  • 6.3 How Do I Set Custom Nameservers for My Reseller Account?
  • 6.4 Can I White-Label My Hosting Control Panel?
  • 6.5 How Do I Manage Client Accounts in Reseller Hosting?

Framework

Node.Js

  • 1.1 How do I deploy a Node.js app on your hosting?
  • 1.2 What Node.js Versions Are Supported?
  • 1.3 How Do I Configure Environment Variables in Shared Hosting?
  • 1.4 Can I Run Multiple Node.js Apps Under One Account?
  • 1.5 How to fix “503 Service Unavailable” in Node.js hosting?

Python

  • 2.1 Do You Support Python and Django Applications?
  • 2.2 How Do I Deploy a Django App on Your VPS or Shared Server?
  • 2.3 How to set up Gunicorn and Nginx for Django?
  • 2.4 How Do I Manage Static and Media Files in Django Hosting?
  • 2.5 Can I use virtual environments with Django hosting?

Laravel

  • 3.1 How to Deploy a Laravel Project on BigCloudy Shared Hosting ?
  • 3.2 How Do I Set Up .env and Manage Environment Variables in Laravel?
  • 3.3 Is SSH access available for running artisan commands?
  • 3.4 How to configure queues and cron jobs in Laravel hosting?
  • 3.5 Can I connect Laravel with a remote MySQL server?

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